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Support
Product Catalogue Export
Once you have made any changes to your products
within the Retailer Control Panel you will need to export the product
catalogue to ensure that the files on your website are updated. Below
are instructions on how to do this.
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From
the right hand menu choose the "Export Catalogue" option.
- This
will bring up a screen with 2 catalogue options. Click the
catalogue option related to your website, this is usually the
second option. Then click next.
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The
next screen shows you the progress of the export process. Do
Not press anything or change website until the progress bar
has reached 100%. It may take some time for this to happen
depending on the size of your product catalogue. Once the progress
bar has reached 100% then click next.
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This
screen shows the transfer settings for your website, these
setting should pre set so you only need to press next.
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There
will now be a delay in loading the next page as the files are
transferred to your website. You will get a confirmation message
once this has happened.
- The
transfer process has now been completed.
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Please
Note - Large Product Tree
If you have a large product tree of the Internet
is running slow you may find that your web browser times out
before you get a message confirming that the transfer process
has completed. If this occurs you should wait about 15-20
mins before checking your website to ensure the transfer process
has completed. If you have an extremely large product tree
or a complex customised installation then you may need to
wait longer before checking your website.
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Please
Note - FTP Error
During the final transfer stage of the export
process you may get an FTP error asking you to check your
transfer settings. This error can be caused if the Internet
or the Security-Payment.com server is busy. If this happens
we recommend that you wait about 20-30 mins and then try again.
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